Project Summary
For this Software Testing Project, our focus was on helping the client ensure the seamless functionality and optimal performance of GETDOC—a dynamic mobile and web-based system designed to facilitate patient-professional interactions.
Our testing efforts concentrated on validating core objectives such as effortless patient-professional connectivity, secure digital health document management, streamlined treatment timelines, flexible appointment scheduling, and efficient tools for healthcare professionals and hospitals. By meticulously scrutinizing these features, we aimed not only to ensure technical robustness but also to provide invaluable insights for our client to improve business outcomes.
Through our dedication to identifying and addressing potential software issues, we contributed to a reliable and user-friendly platform, positively impacting the healthcare experience for both patients and professionals.
About the Client
The client wanted to bring the entire Medical Industry under one parent roof through the GETDOC platform.
Our client who is from Africa was looking to enhance the overall robustness of their eHealth platform which would be a space where the patients, their relatives, their doctors & health professionals, and hospitals could communicate and exchange information. The platform would also help doctors to remotely monitor their patient’s health efficiently.
For that, they partnered with ChromeQA Lab for meticulous testing of their Platform to gain critical insights on core aspects of the software and address unwanted loopholes.
Key Challenges and Solutions
Challenge 1 - Ensuring App Security for E-Prescription
The challenge centered around securing E-Prescriptions to prevent unauthorized access. The system facilitates doctors sharing E-Prescriptions with patients, necessitating robust security measures. The requirement was to implement access restrictions, including a security code, and disable the ability to print prescriptions.
Testing Strategy
Our testing strategy focused on conducting thorough security testing, simulating various scenarios to ensure the effectiveness of access restrictions. We rigorously tested the security code implementation and verified the system’s ability to disable the printing of E-Prescriptions, enhancing overall security.
Challenge 2 - Multi-Tasking Functionalities for Doctors
The client required a feature enabling doctors to multitask, such as conducting call or video appointments while simultaneously creating prescriptions. This presented a challenge in seamlessly integrating these multitasking capabilities into the system.
Testing Strategy
Our testing approach involved comprehensive testing of the multitasking functionalities for doctors. We conducted scenario-based testing to ensure that doctors could effectively handle the call or video appointments while creating prescriptions without compromising system stability or user experience.
Challenge 3 - Customizing User Experience for HIPAA Compliance
The primary challenge was to customize the user experience for every stakeholder while adhering to the strict guidelines of the Health Insurance Portability and Accountability Act (HIPAA). The project, targeted for the US market, required meticulous attention to HIPAA guidelines to ensure data security and compliance.
Testing Strategy
Our testing strategy included conducting extensive testing to validate the implementation of security measures aligned with HIPAA guidelines. This involved simulated scenarios to ensure that user data remained secure and compliant with HIPAA regulations, contributing to a customized and secure user experience.
Impact on Client’s Business
Enhanced Patient Trust and Engagement
By ensuring robust security measures, especially in securing E-Prescriptions, the GETDOC platform built heightened trust among patients. Meticulous software testing resulted in a secure and functional environment, promoting active patient engagement, higher retention rates, and improved satisfaction.
Optimized Healthcare Professional Productivity
The successful testing and implementation of multitasking functionalities for doctors on GETDOC optimized healthcare professional productivity. Doctors could efficiently handle appointments and create prescriptions simultaneously, enhancing their effectiveness. This unique feature attracted healthcare professionals, contributing to the platform's appeal.
HIPAA-Compliant Customization for Market Expansion
GETDOC's commitment to HIPAA compliance, validated through extensive testing and collaboration, positioned the platform as a secure solution aligned with US healthcare standards. This compliance not only established user trust but also facilitated market expansion opportunities, making GETDOC an attractive choice for healthcare entities seeking compliant eHealth solutions.GETDOC's commitment to HIPAA compliance, validated through extensive testing and collaboration, positioned the platform as a secure solution aligned with US healthcare standards. This compliance not only established user trust but also facilitated market expansion opportunities, making GETDOC an attractive choice for healthcare entities seeking compliant eHealth solutions.
Differentiated Pharmacy Services and Collaboration
The robust testing of features like digital inventory management, order processing, and real-time communication uniquely positioned GETDOC in the pharmacy services landscape. Pharmacies could leverage these functionalities for effective operations, making GETDOC a differentiated and technologically advanced solution. The platform's ability to enhance pharmacy services contributed to its unique value proposition in the broader healthcare ecosystem.
Technologies Used
The Final Outcome
ChromeQA Lab played a crucial role in fortifying the GETDOC platform through rigorous software testing, identifying and reporting critical loopholes to help the client ensure system integrity and security. Our contribution included providing 80 hours of free trial services, showcasing our commitment to quality assurance, and establishing trust with the client before the testing project began.
ChromeQA Lab’s comprehensive testing procedures not only demonstrated the proficiency for high-quality software products, but also helped the client safeguard the platform’s ability to meet key objectives, including patient tracking, individual health monitoring, effective hospital management of chronic conditions, and leveraging social networks for patient engagement.
The platform’s success in bridging the gap between doctors and family caregivers and fostering trust highlights the impact of our testing efforts on enhancing the overall eHealth experience.
